Keywords App Data Protection

Keywords «the App” provides Cross-sell and Upsell functionalities through an overlay on the customer’s store frontend and measures the additional revenue generated (= «the Service») to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App collects

When you install the App, we are automatically able to access certain types of information from your Shopify account using the following API permissions:

  • read_products: product information
  • write_script_tags: to be able to add the Keywords JS

Additionally are able to access store related information in order for the app to function: store id, domain and email of store owner

We don’t collect any PII Data (Personally Identifiable Information) from site visitors who visit your store.

Collection and processing when contacting us via email

We use the service Zendesk in order to be able to collect the email requests and answer those. Please find the privacy policy of zendesk here: 

https://www.zendesk.com/company/privacy-and-data-protection/

How Do We Use Your Personal Information?

We use the personal information we collect from you ( the store owner ) in order to provide the service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; And provide you with information relating to our products or services.

Sharing Your Personal Information

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your listed above information for our records as long the App is installed in your store unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@hello-cobr.zendesk.com or by mail using the details provided below:

Commercial Break is a brand of MADGE GmbH

support@hello-cobr.zendesk.com